Vantage Vehicles Ltd – Vehicle Rental Information
We’re the best! No deposit unlike the rest!* And a whopping 350 mile daily limit too!
Shaun and his team at Vantage Vehicles have compiled a list of the most frequently asked questions. We encourage you to spend a few minutes looking at these as it may well save a lot of time later.
We hire to anyone between the ages 23 and 75 years old. You need to have held your driving licence for at least 12 months with no driving bans in the last 3 years. If you have any driving convictions and are unsure if you can hire from us, please speak to a member of our team before you book so that we can avoid any disappointment on the day.
No unfortunately we only accept payment by credit or debit card. This must be either a business card if you are an account customers or from the person or person’s driving the vehicle. We can’t accept payment over the phone for any hire.
Yes! All of our vehicles come with fully comprehensive insurance.
Yes. Damage to our vehicles is payable in all circumstances whether fault or non-fault. The maximum excess payable in all cases is a £1000. We estimate all damage on an individual basis and if we perceive the cost of the damage to be less than £1000 then this will be the amount payable. If you are involved in an accident and it isn’t your fault you will still need to pay the excess and Vantage Vehicles LTD will then claim the excess back from the third party insurer on your behalf. Please be aware that this can be a long drawn out process and could take some time to reclaim. BUT as long as the accident wasn’t your fault the excess will be returned.
Yes, we offer CDW on all our vehicles and it starts from £8.00 per day. This reduces your excess from £1000 to £250 maximum excess payable.
Yes. There are a few exclusions from the CDW. We do not offer CDW to any vehicle travelling outside of the UK as the repatriation from the EU is very expensive and any form of damage or vehicle repair can be up to 50% more expensive than in the UK. We also do not cover any roof damage to our Luton vans. Windscreens and tyres are also excluded from the CDW. If you want to add the CDW to your hire, please ask on the day for a detailed quote.
We require payment for all damage that has occurred whilst the vehicle is out on hire. This is payable in all cases even if the damage has been caused by a third party. If you are involved in an accident and it is an insurance claim, we will require you to pay the full excess and we will then re-claim your excess from the third party insurance company. This can take time but we will only keep your excess for a maximum of 90 days. After this we will pay your excess back and carry on the claim. Please note: any person that has neglected any part of our insurance policy (drink driving or caught breaking the law) will be liable for the full amount of any claim that may arise.
You can travel up to 350 miles per day in all of our vehicles. We do not offer unlimited mileage on any of our vehicles. If you travel over this amount, the mileage charge is 20p per additional mile over the 350 mile allowance.
Yes! Extra drivers can be added to any hire if they are eligible to drive and have the correct documentation on them on the day. We can also add extra drivers by having all of their details before the day of hire either by email or popping to our office and completing all the paperwork beforehand. The cost of an extra driver is £8 per day and £30.00 per week.
Yes. If you are travelling to London there are a few factors for you to consider. Such as the congestion charge, the ultra low emissions zone and the low emissions zone. All of these factors have a payable charge which you will responsible for. If you are unsure of the fee’s you may need to pay, then please speak to a member of the Vantage team who will be able to advise you accordingly.
The Dartford crossing charge needs to be paid in all cases. You have 24 hours to pay the charge after you have crossed either way. Failure to do this will result in a £35.00 charge in addition to the £2.50 crossing fee. Vantage Vehicles LTD charge an admin fee of £15.00 + vat for any charge that is sent to the customer. So it is definitely worth paying the charge on the day of your crossing.
This is a definite NO! All of our vehicles are non-smoking and it is against the law to smoke in a hire vehicle. If any signs of smoking are found in the vehicle on your return you will fined £100 as the vehicle then needs to have a valet and be taken of the road. So please refrain from smoking as it saves us both a lot of hassle.
Although we say that dogs aren’t allowed in our vehicles, being a dog owner myself I know that sometimes Boris might need to come with you. All we ask at Vantage Vehicle LTD is that you have the correct covers or crate for your pet to travel in/with. On your return we ask that you clean the vehicle inside and remove any pet hair. There are two reasons for this:
1) The next person to hire the vehicle might have a pet allergy and if the car/van is covered in pet hair the next person will not be able to use the vehicle and if this is our only available vehicle, we will lose the hire and cause the next person no end of disruption. This will in turn incur a valet charge to you which will be £100.
2) As you know, pets can make homes and vehicles smell. After having pets in our vehicles we will need to make it smell fresh and clean again. So please be mindful when travelling with a pet and again, if your unsure please ask a member of our team.
Unfortunately, none of our vehicles are allowed in the local rubbish tips. You will need to gain a permission slip from your local council that will allow you one-time entry to the tip. Please note that anyone caught fly tipping in a Vantage vehicle will have all of their details passed to the local authority and may face prosecution. Fly-tippers will also be banned from hiring from us in the future.
We allow most of our vehicles to be used overseas. You MUST let us know at the time of booking if you intend to travel overseas. Due to European regulations, all vehicles must have either RAC or AA roadside assistance. We are required to give you an personalised, comprehensive roadside assistance quote as part of the hire agreement. Without the right documentation your vehicle could be seized in the country you are travelling to and you could face a fine, along with having to pay for the vehicle to be repatriated from the country the vehicle was seized in. Please call our office and a member of our team will get you in the right vehicle and provide you with all the necessary details before you book your trip. We will also supply you with a full overseas driving pack.
Of course you can. All we ask is that you give us at least 24 hours notice so that it gives us time to get the vehicle re-booked out with someone else. Failure to give us notice or not turn up on the day will result in us taking full payment for the cost of hire from the card details we have on file.
If you have any other questions not covered in the above, please do give our office a call on 01303 252086. A member of our team will be able to answer any further questions and get you booked into the right Vantage Vehicle for your journey.